NABC Convention Frequently Asked Questions

  • What is the NABC Convention cancelation policy?

    NABC Convention registration fees canceled on or before January 31, 2023 are refundable but subject to a $50 administrative fee. Convention registration fees canceled between February 1 and March 1, 2023 are refundable but subject to a $125 administrative fee. Convention registration fees canceled on or after March 2 are non-refundable.

    The NABC does not resell Final Four tickets purchased by NABC members. If you cannot attend the Final Four games, you may list your ticket(s) on the Official NCAA ticket exchange at ncaa.com/exchange. This is the only approved method to resell Final Four tickets.

  • What does NABC Convention registration include?

    NABC member registration includes:

    • NABC Convention bag
    • NABC Convention gift
    • Access to clinics and select meetings
    • Opportunity to earn NABC PDS Certification
    • Access to NABC MARKETPLACE
    • NABC Welcome Reception ticket
    • Free admission to the Reese’s College All-Star Game
    • Option to purchase NCAA Final Four ticket (based on availability)
    • Access to the NABC housing block (based on eligibility and availability – cost incremental)
    • Free Registration for the NABC I’M A COACH’S KID program (12 years and younger)

     

    NABC Convention companion passes include (limit 4):

    The NABC Companion Pass cannot be purchased for anyone associated with your basketball program.

    • NABC Convention bag
    • Access to clinics and select meetings
    • Opportunity to earn NABC PDS Certification
    • Access to NABC MARKETPLACE
    • NABC Welcome Reception ticket
    • Free admission to the Reese’s College All-Star Game

     

    Non-member registration includes:

    • NABC Convention bag
    • Access to clinics and select meetings
    • Opportunity to earn NABC NABC PDS Certification
    • Access to NABC MARKETPLACE
    • NABC Welcome Reception ticket
    • Free admission to the Reese’s College All-Star Game
  • I need assistance locating my assigned Final Four ticket tier.

    Your assigned ticket tier can be found within your NABC Portal Account; follow the steps below.

    • Once you have logged into your account, click on the profile icon.
    • Click My Profile
    • Click the pencil icon in the My Personal Information box
    • Scroll down toward the middle of the page; your ticket tier assignment is located right above the header Other Information
  • I logged into my NABC Member Portal account to register for the NABC Convention. Why am I not given an option to purchase a Final Four ticket?

    There are three possible reasons why you are not being given the option to purchase a game ticket.

    1. Your account has been flagged as being “Unverified.” If your account is marked “Unverified,” it means that you are currently holding a coaching position, and you have not provided the NABC with verification of your position. Verification of your coaching position is required every year. Check your verification status by following these steps:
    • Log into your NABC Portal Account
    • Click the profile icon in the top-right of the screen, then click “My Profile.”
    • “My Info” should be highlighted in blue.
    • Under the header “Personal Information,” click the pencil icon
    • Scroll down the page to view your verification status

     

    1. You have a previous ticket infraction, and your options to purchase tickets have been revoked.

     

    1. The tickets based on your membership type are currently sold out.
  • How do I submit a verification letter, and what should the verification state?

    Acceptable forms of verification are:

    • Presented in the form of a letter; Your verification letter must be signed and dated by your Athletic Director, Principal, or Head Coach. Your letter must include the following information: your name, position title, and clarification if your position is full-time or part-time. Verification letters can be uploaded through your NABC Member Portal account or emailed to membership@nabc.com.
    • An emailed copy of your athletic bio stating your name, position title, and clarification if your position is full-time or part-time.
    • Lastly, the NABC will accept an email confirmation of your coaching position if your signature includes your school name and current coaching position.

    Once your verification is received, it can take up to 72 hours (three business days) for your account to reflect the changes. You will be sent an email asking if you would like to purchase your allotted number of Final Four tickets once your verification status has been updated.

  • Is it possible to purchase additional Final Four tickets above my allotment?

    The number of allowable Final Four tickets depends on the coaching or non-coaching position, membership dues product purchased for the year, and the verification of the position of active members. Additional Final Four tickets are based on availability. Members seeking additional tickets over and beyond their allowable tickets should submit their requests via the NABC Member Portal under the Convention Resources tab.

  • I am having trouble logging into my NABC Member Portal account. Can you reset my password?

    Yes, the NABC membership staff will be able to reset your portal login. You will need to send a request for a portal login reset to Membership@NABC.com. The reset can take up to 24 hours.

  • My NABC Member Portal address or phone number needs updating. How do I update my information?

    1. Log into your NABC Portal Account.
    2. Click the profile icon in the top-right of the screen, then click “Login.” Once logged into your account, move forward to step #3.
    3. Click the profile icon in the top-right of the screen, then click “My Profile.”
    4. “My Info” should be highlighted in blue.
    5. Under the header “Personal Information,” click the pencil icon.
    6. Click on the address you would like to update. Once you update the home or work address, you must click the blue highlighted “Validate and Save Address” link to save the changes.
  • Need assistance?

    Please contact NABC Membership Services at membership@nabc.com or (816) 878-6222.