NABC Convention Frequently Asked Questions

Q: Who can register for the NABC Convention?

All active NABC members are eligible to register for the NABC Convention at discounted member registration rates. Non-NABC members can register for the NABC Convention at the regular registration rate. All registration takes place via the NABC Member Portal.

Q: What does NABC Convention registration include?

NABC member registration includes:

• Access to all NABC Convention clinics and general programming
• Access to applicable NABC Convention divisional meetings
• Access to NABC MARKETPLACE
• Opportunity to earn NABC PDS certification
• NABC Welcome Reception ticket
• NABC Convention bag and welcome gift
• Free admission to the NABC-Reese’s College All-Star Game
• Option to purchase NCAA Final Four ticket (based on availability)
• Access to the NABC housing block (based on eligibility and availability – cost incremental)

NABC member companion passes include (limit 4 per member):

• Access to NABC Convention clinics and select meetings
• Opportunity to earn NABC PDS certification
• Access to NABC MARKETPLACE
• NABC Welcome Reception ticket
• NABC Convention bag
• Free admission to the NABC-Reese’s College All-Star Game

Non-NABC member registration includes:

• Access to NABC Convention clinics and select meetings
• Access to NABC MARKETPLACE
• Opportunity to earn NABC PDS certification
• NABC Welcome Reception ticket
• NABC Convention bag and welcome gift
• Free admission to the NABC-Reese’s College All-Star Game

Q: What is the NABC Convention cancelation policy?

NABC Convention registration fees canceled on or before December 31 are refundable but subject to a $75 administrative fee. Convention registration fees canceled between January 1 and January 31 are refundable but subject to a $150 administrative fee. Convention registration fees canceled on or after February 1 are non-refundable. Cancellation requests must be submitted via email to membership@nabc.com.

Final Four tickets purchased through the NABC are non-refundable after February 1. The NABC does not resell Final Four tickets purchased by NABC members. NABC members may list tickets on the official NCAA ticket exchange at ncaa.com/exchange at or below face value – this is the only approved method for NABC members to resell Final Four tickets. More information can be found in the NABC Ticket Re-Sale Policy.

Q: I logged into my NABC Member Portal account to register for the NABC Convention. Why am I not given an option to purchase a Final Four ticket?

There are three possible reasons why you are not being given the option to purchase a Final Four ticket.

1. Your account has been flagged as being “Unverified.” If your account is marked “Unverified,” it means that you are currently holding a coaching position, and you have not provided the NABC with verification of your position. Verification of your coaching position is required every year. Check your verification status by following these steps:

• Log into your NABC Member Portal account
• Click the profile icon in the top-right of the screen, then click “My Profile.”
• “My Info” should be highlighted in blue.
• Under the header “Personal Information,” click the pencil icon
• Scroll down the page to view your verification status

2. You have a previous ticket infraction, and your options to purchase tickets have been revoked.
3. The tickets based on your membership type are currently sold out.

Q: Can NABC members purchase Men’s Final Four tickets?

NABC members are eligible to purchase Men’s Final Four tickets during the NABC Convention registration process, subject to availability. Ticket availability and assignments are based on membership type.

Q: I purchased Final Four tickets through the NABC. How can I manage those tickets?

Final Four tickets are managed through the NCAA Account Manager system and the Men’s Final Four app. To familiarize yourself with NCAA Account Manager and create/access your account, please review this User Guide. It is important that you use the same email address on your NCAA Account Manager account that is affiliated with your NABC Member Portal account.

Q: What is the NABC’s ticket re-sale policy?

All ticket holders are urged to review the NABC Final Four Ticket Resale Policy, which was agreed to during the NABC Convention registration process.

Q: I am having trouble logging into my NABC Member Portal account. Can you reset my password?

Yes, the NABC membership staff can reset your portal login. Please send a request for a portal login reset to membership@nabc.com. The reset can take up to 24 hours to process.

Q: My NABC Member Portal contact information needs updating. How do I update my profile?

• Log into your NABC Member Portal account.
• Click the profile icon in the top-right of the screen, then click “Login.” Once logged into your account, move forward to step #3.
• Click the profile icon in the top-right of the screen, then click “My Profile.”
• “My Info” should be highlighted in blue.
• Under the header “Personal Information,” click the pencil icon.
• Click on the fields you would like to update. Once updated, you must click the blue highlighted “Validate and Save Address” link to save the changes.

Q: How do I submit a verification letter, and what should the verification state?

The following acceptable forms of verification should be submitted via email to membership@nabc.com:

• An emailed copy of your athletic bio stating your name, position title, and clarification if your position is full-time or part-time.
• The NABC will accept an email confirmation of your coaching position if your signature includes your school name and current coaching position.

Once your verification is received, it can take up to 72 hours (three business days) for your account to reflect the changes.